Rio Bravo Investimentos, in compliance with applicable legislation, maintains a formal Ombudsman Organizational Structure. This function was created to serve as a communication channel between Rio Bravo and its clients and should be contacted as a last resort, for matters that have not been resolved through Rio Bravo’s other customer service channels (the “CONTACT” tab).
The responsibilities of the Rio Bravo Ombudsman are:
– receiving, registering, reviewing, and formally addressing complaints from clients and users of the company’s products and services that have not been resolved through the standard customer service channels;
– providing the necessary clarifications and keeping complainants informed about the status of their requests and the measures adopted;
– informing complainants of the estimated deadline for a final response, which may not exceed 10 (ten) business days and may be extended once, provided there is justification; and
– issuing a final and conclusive response to the complainant’s request by the deadline stated above.
Rio Bravo believes that the Ombudsman Organizational Structure is an important tool for monitoring and improving its activities and maintaining a high standard in the provision of its services.