Rio Bravo Investimentos, in compliance with applicable legislation, maintains an Ombudsman Organizational Structure. This function was created to serve as a communication channel between Rio Bravo and its clients and must be used, as a last resort, for demands that have not been resolved through Rio Bravo’s other customer service channels (the “CONTACT” tab).
The responsibilities of the Rio Bravo Ombudsman are:
- to receive, register, review, analyze, and provide formal and appropriate handling of complaints from clients and users of the company’s products and services that have not been resolved through the regular support provided by our analysts;
- to provide the necessary clarifications and inform complainants of the status of their requests and of the measures adopted;
- to inform complainants of the estimated deadline for a final response, which may not exceed 10 (ten) business days and may be extended once, provided there is justification; and
- to send a conclusive response to the complainant’s request by the deadline stated above.
Rio Bravo believes that the Ombudsman Organizational Structure is an important tool for monitoring its activities and maintaining a high standard in the provision of its services.